The implementation of the pilot project “Careful Polyclinic” has begun on the basis of the 30th SCP of Minsk.
The implementation of the pilot project “Careful Polyclinic” is based on the principles of lean manufacturing.
The goal of the implementation of the project is to increase the satisfaction of consumers of medical services with the quality and availability of assistance in outpatient conditions by optimizing processes. Any actions of a health worker should be considered from the patient’s point of view.
5S technology is the project implementation tools (sort, set in order, shine, standardize, sustain) for organizing a workplace and standardizing managerial and organizational processes in the polyclinic.
The implementation of the pilot project “Careful Polyclinic” will result in increase in the doctor’s time for working with a patient, reduction of the waiting time for receiving a medical service, reduction of queues, and the creation of a comfortable and accessible environment for patients. One of the directions will be the formation of a new corporate culture, as well as the competences of health workers to quickly identify problems and eliminate them.